Harness the Economic Power of Service

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The Business Outcomes

of a Service Culture

in Healthcare

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For every 5-point improvement in employee satisfaction, client satisfaction goes up 1.3%, which in turn increases revenue growth 0.5%

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 The Employee-Customer-Profit

Chain at Sears

Rucci, A.J., Kirn, S.P., Quinn, R.T., Harvard Business Review, Jan 1998, pgs 82-97.

 

 

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Creating a Culture of Service: The Atticus Way

What comes to mind when someone says Disney, Ritz Carlton, or Nordstrom? To most of us, it means GREAT SERVICE. But, how do they sustain great service year after year? 

Creating a culture of service, whether in a hotel, hospital, or insurance company requires a clear vision, then the systems and processes to make the vision a reality. The Atticus Group has created a model of service based on the best and most effective philosophies, systems, and processes created by Disney, Baldrige, Nordstrom, Ritz Carlton and many other service giants. It would be an honor to share The Atticus Way and support you on your journey to becoming a world class service organization.

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3. 

Talent Management and Employee Engagement

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